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Alameda County Regional Emergency Communication Center

The Alameda County Regional Emergency Communication Center (ACRECC) is located at the Lawrence Livermore National Laboratory (LLNL) and is operated by the Alameda County Fire Department (ACFD) with oversight by an advisory committee. The Alameda County Regional Emergency Communications Center delivers regional communications and dispatch services that optimize the deployment and coordination of emergency resources while providing superior customer service, and serves the Cities of Alameda, Dublin, Emeryville, Fremont, Livermore, Newark, Pleasanton, San Leandro, and Union City; the communities of Castro Valley, Ashland, Cherryland, San Lorenzo, and Sunol; the Lawrence Livermore, Lawrence Berkeley, and Sandia National Laboratories, Camp Parks Combat Support Training Center, all of unincorporated Alameda County; and is the Dispatch/System Status Management Center for Paramedics Plus ambulance service.

Dispatching over 180,000 calls annually, the Alameda County Regional Emergency Communications Center also maintains the following responsibilities for Alameda County:

EMS Agency

  • Call-outs for Alameda County Emergency Medical Services, Alameda County Public Health and Alameda County Environmental Health for all of Alameda County.
  • Provide Emergency Medical Dispatch (EMD) for any agency within Alameda County.
  • Mass-Casualty Incident (MCI) alerts and advisories for Alameda County (coordination of patients between ambulances and hospitals).
  • Radio interoperability between ground/air ambulances and hospital emergency rooms.

Operational Area Coordinator

  • Coordinate and track all mutual aid involving Alameda County agencies
  • Resource Ordering and Statusing System (ROSS) certified.

In 2008, the Alameda County Regional Emergency Communications Center received recognition as an Accredited Center of Excellence from the National Academy of Emergency Dispatch. This prestigious honor was only granted to 5 other dispatch centers in California and 86 additional dispatch centers worldwide. For more information on the Center of Excellence Accreditation process from the National Academy of Emergency Dispatch, please visit www.emergencydispatch.org/acc_home.php

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