Contact Us - Citizen Complaints
The Importance of Your Complaint
The complaint process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully and the accusations against employees are taken seriously. All complaints are investigated thoroughly and all findings are based upon the impartial evidence gained during the investigation. If it is determined that a complainant has knowingly made a false accusation against an employee, the employee has the right to pursue civil litigation against their accuser. For more information regarding the Alameda County Probation Department's citizen complaint process, or to ask about the status of your complaint, please call the Alameda County Probation Department, Internal Affairs Office at (510) 667-3121. You may also write to us.
The Alameda County Probation Department welcomes valid complaints about its service or personnel. Your constructive comments provide an open channel of communication between the Probation Department and the community, which enables us to maintain the highest possible standards. They also provide a basis for a thorough and impartial investigative procedure to protect employees who perform their duties properly. If your complaint involves a Probation Peace Officer or department employee, you will be asked his/her name, badge number, and car number as appropriate. If you do not have this information, just explain what occurred giving the date, time, and location of the incident.
There are three ways you can submit a complaint to the Probation Department:
Once a complaint is received, it will be screened by the accepting supervisor for accuracy and content. The supervisor may interview you at that time, or schedule another time so a complete report of the incident can be made. During the interview, the following things may be required of you:
Sometimes during the initial interview, the supervisor may be able to explain the employee's actions to your satisfaction. However, if this does not occur, the complaint will then be given a case number and assigned to an investigator for a detailed follow-up.
Any complaint can be made anonymously, without giving your name; however, you cannot be informed as to the result of your complaint if you choose to remain anonymous. If you make your identity known, you will be advised of the disposition of each complaint.
After a thorough investigation, your complaint will be classified with one of the following dispositions: