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COMPLAINT RESOLUTION

In July 2001 the California Department of Child Support Services established a new procedure for assisting custodial parties and non-custodial parents with resolution of issues regarding their child support case. At the Alameda County Department of Child Support Services, the Ombudsperson works with custodial parties and non-custodial parents to explain their rights and responsibilities, to help resolve problems with their case, and to assist in the complaint resolution and state hearing process.

For more information about the program, please visit the California Department of Child Support Services at http://www.childsup.ca.gov/Resources/CustomerService/tabid/78/Default.aspx. To reach the Alameda County Department of Child Support Services Ombudsperson Team, please call (925) 468-9349. To contact the California Department of Child Support Services Ombudsperson, please visit the Ombudsman Program page on the California Department of Child Support Services website

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