Inspectors conduct routine inspections of packaged goods using statistical sampling procedures to determine if the proper weight, measure, and count is being used. As part of the same inspection, package labeling is examined for compliance with the basic labeling requirements and the computation of the price. "Undercover" test purchases are made at various establishments throughout the county in order to check the accuracy of transactions. Goods are selected at random and a purchase is made to determine if customers are charged the advertised price. These "undercover" purchases may include purchases at grocery stores (scanner accuracy, weight and price computation), gasoline stations (volume and price computation), or any store with point of sale (scanner) price lookup systems.
Consumer complaints received by the department are investigated in this manner to check for any discrepancies. Weights and Measures officials have the authority to inspect any commodity being bought, sold, traded, bartered, etc. To report a problem contact the office of the Consumer Concerns/Complaints.